Text Opt-In Policy

SMS Consent & Opt-In Policy

Sarah Bryan Therapy uses SMS text messaging only to communicate with clients regarding their care. These messages may include appointment reminders, appointment confirmations, scheduling or rescheduling requests, and other administrative updates related to scheduled services.

How to opt in

Clients may choose to receive SMS messages by voluntarily providing their mobile phone number and giving consent during one of the following:

• New client intake paperwork
• Appointment scheduling
• A secure online registration form
• Verbal consent documented by our staff

Consent to receive SMS messages is optional and is not required to receive therapy services.

We do not enroll clients in SMS messaging automatically. Consent must be provided directly by the client or the client's parent or legal guardian before any appointment reminder messages are sent.

Example consent language

When requesting consent, we use language substantially similar to the following:

Would you like to receive appointment reminder and scheduling text messages from Sarah Bryan Therapy at the mobile phone number you provided? Message frequency varies based on your appointments. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of receiving services.

Example checkbox

Clients completing electronic or paper forms may see a checkbox similar to:

☐ I agree to receive appointment reminders, appointment confirmations, and scheduling updates by SMS from Sarah Bryan Therapy at the mobile phone number provided. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not required to receive services.

What messages you'll receive

Clients who opt in may receive messages including:

• Appointment reminders
• Appointment confirmations
• Scheduling or rescheduling requests
• Administrative updates related to appointments

We do not send promotional or marketing text messages.

Message frequency

Message frequency varies depending on your scheduled appointments and communication needs.

Opting out

You may opt out of receiving SMS messages at any time by replying STOP to any text message. After opting out, you will receive one confirmation message and will no longer receive SMS communications unless you provide consent again.

Need help?

Reply HELP to any SMS message for assistance, or contact us at hello@sarahbryantherapy.com.

Message and data rates

Message and data rates may apply according to your wireless carrier's plan.

Privacy

Your mobile phone number and SMS consent are used only for communicating with you regarding your care. Mobile information and SMS consent are never sold or shared with third parties or affiliates for marketing or promotional purposes. For additional information, please review our Privacy Policy.