Privacy policy

Sarah Bryan Therapy ("SBT," "we," "us") respects your privacy. This policy explains what information we collect, why we collect it, and the choices you have — both as a website visitor and as a client of the practice.

Information we collect

We collect information in a few different ways:

• Information you give us directly — name, contact details, insurance information, referral details, and anything you share when scheduling, calling, emailing, or filling out an intake form.
• Health information — clinical notes, assessments, treatment plans, and progress records created as part of your care.
• Website usage information — pages visited, browser type, and general location, collected automatically when you use this site.
• Mobile phone number and SMS consent — if you choose to receive appointment text messages, we collect your mobile phone number and maintain a record of your consent.

How we use it

We use the information we collect to:

• Schedule, provide, and follow up on care
• Communicate with you about appointments, billing, and your treatment plan
• Coordinate with referring providers and insurance carriers, with your authorization
• Improve this website and understand how it's used
• Meet our legal, regulatory, and record-keeping obligations
• Send appointment reminders, confirmations, scheduling updates, and other administrative messages by SMS when you have provided consent

Health information

Protected health information created during your care is handled in line with applicable health privacy law. That law — not this website policy — governs how we use and disclose your clinical records.

Sharing & disclosure

We do not sell your personal or health information. We may share information with:

• Referring physicians and other providers involved in your care
• Insurance carriers, for billing and claims purposes
• Service providers who support our scheduling, billing, or records systems, under confidentiality obligations
• Authorities, where required by law or to protect health and safety

SMS Messaging Privacy & Terms

As part of providing therapy services, Titlow, Inc. (operating as Sarah Bryan Therapy) may communicate with you by text message regarding your care. By providing your mobile phone number and consenting to receive text messages, you agree to receive SMS messages from our practice.

Types of messages

You may receive text messages regarding:

• Appointment reminders
• Appointment confirmations
• Scheduling or rescheduling requests
• Administrative updates related to your care

We do not send promotional or marketing text messages.

Message frequency

Message frequency varies depending on your appointments and communication needs. Most clients receive only a small number of messages related to scheduled visits.

Opting in

You will only receive text messages after providing your mobile number and giving your consent through our intake paperwork, appointment scheduling process, or another documented consent method. You must provide your consent here: Consent form

Opting out

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive one confirmation message, and no additional SMS messages will be sent unless you provide consent again.

Help

Reply HELP to any message for assistance, or contact us at hello@sarahbryantherapy.com.

Message and data rates

Message and data rates may apply. Check with your wireless carrier for details about your text messaging or data plan.

Carrier disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Privacy

We respect your privacy. Your mobile phone number and SMS consent are used only for communicating with you regarding your care.

Mobile information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. SMS consent is not shared with third parties or affiliates for marketing purposes.

Your consent to receive text messages is voluntary and is not a condition of receiving services from our practice.

Cookies & the website

This website may use basic cookies or similar technology to remember your preferences and understand overall site traffic. You can control cookies through your browser settings; disabling them may affect how parts of the site function.

Data security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold, including secure record systems and restricted staff access. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

Data retention

We retain clinical records for the period required by applicable law and professional standards, and other personal information for as long as needed for the purposes described in this policy.

Children's information

For pediatric clients, information is collected and shared with the involvement and consent of a parent or legal guardian, consistent with applicable law.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. Material changes will be posted here.

Contact us

Questions about this policy or your information can be sent to hello@sarahbryantherapy.com.